Privacy Policy

Introduction

Pinata Factory Europe B.V. (CoC: 92554083), located at Edisonweg 7-17, 3208 KB Spijkenisse, is responsible for the processing of personal data as shown in this privacy statement. We respect the privacy of all users of our website and webshop and ensure that the personal information you provide is treated confidentially.

What data do we collect?

We collect personal data when you:

• Place an order: name, address, email address, phone number, payment details
• Create an account: name, email address, password (encrypted)
• Contact our customer service: name, email address, content of your message
• Subscribe to our newsletter: email address
• Visit our website: IP address, browser type, pages visited (via cookies)

What do we use your data for?

We use your personal data for the following purposes:

• Processing and executing your order and maintaining your order history
• Managing your account and providing customer service
• Personalising your shopping experience
• Sending our newsletter (only with your consent)
• Preventing fraud and improving our website
• Complying with legal obligations (such as tax returns)

Do we share your data with third parties?

We do not sell your personal data to third parties. We only share your data with the following parties, insofar as this is necessary for the execution of the agreement:

• Delivery services (for shipping your order)
• Payment providers (Stripe, for processing payments)
• Accounting software (for financial administration)
• Email service providers (for sending order confirmations and newsletters)

Cookies

Our website uses cookies to improve your experience. We use the following types of cookies:

• Functional cookies: necessary for the website to function (shopping cart, login)
• Analytical cookies: Google Analytics (with anonymised IP address) for analysing website usage
• Marketing cookies: Google Ads, Meta Pixel, TikTok Pixel and Hotjar for showing relevant advertisements and improving user experience

Read more about our cookie policy on our Cookie Policy page.

Your rights

You have the following rights regarding your personal data:

• Right of access: you can request which personal data we process about you
• Right to rectification: you can have incorrect data corrected
• Right to erasure: you can request to have your data deleted
• Right to restriction: you can request to restrict the processing of your data
• Right to object: you can object to the processing of your data for marketing purposes
• Right to data portability: you can request to receive your data in a common format

Retention periods

We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. Order data is retained in accordance with the legal retention obligation of 7 years. Account data is retained as long as your account is active.

Security

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses an SSL certificate for a secure connection. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.